Refund Policy

At Mr.Bon, your satisfaction matters to us. If something isn't right with your order, we're happy to help with a return or refund. This policy explains how returns work, what qualifies, and how long a refund takes once it's approved.

Eligibility for Refunds

You may request a return within 14 days of receiving your order. Items must be unused, in their original packaging, and in the same condition you received them, with proof of purchase (order number or receipt) included. Products that arrive damaged or defective are eligible for a refund or replacement at no extra cost.

Non-Refundable Items

Personalized or custom-built items, such as gifts created through Build Your Gift, cannot be returned unless they arrive damaged or defective. Items purchased on final sale or clearance, as well as gift cards, are also not eligible for a refund.

How to Request a Return

Contact our support team with your order number and the reason for the return. Once your request is approved, we'll share pickup or drop-off instructions. Please keep the item securely packaged to avoid damage during transit.

Refund Process & Timelines

Once we receive and inspect the returned item, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5-10 business days. Orders paid via cash on delivery are refunded by bank transfer, which may take a few extra days to process.

Need Help?

Our customer support team is here for you every day from 9:00am to 11:00pm. Reach out at mrbon@store.com or call 01112703703, and we'll take care of your refund request as quickly as possible.